Privacy Policy

This Privacy Policy applies to personal information we collect through our website, applications, platforms, products, services, contact forms, account sign-ups, support requests, demos, surveys, business communications, marketing, and customer interactions. This Privacy Policy does not apply to third-party websites, products, or services that we do not own or control, even if they are linked from our website. If we process information on behalf of a customer under a separate written agreement, that agreement may govern our processing of that customer's data.

Depending on how you interact with us, we may collect information you provide directly, such as your name, email address, phone number, company or organization name, job title, account login information, billing or payment information, messages, support requests, feedback, form submissions, survey responses, demo requests, and customer support communications.

When you visit our website or use our services, we may automatically collect certain information, including IP address, browser type and version, device type, operating system, pages viewed, referring website, date and time of access, approximate location based on IP address, usage activity, clicks, session data, analytics information, cookies, and similar tracking technology data.

We may also receive information from third parties, such as service providers, analytics providers, marketing partners, business partners, publicly available sources, social media platforms, professional networking platforms, customers, or users who invite you to use our services.

We may use personal information to operate, provide, maintain, and improve our website and services; create, manage, and secure user accounts; respond to inquiries and support requests; process payments, billing, and administrative matters; send service-related notices, updates, and security alerts; personalize user experience; analyze usage trends and improve performance; develop new products, services, and features; send marketing communications where permitted by law; detect, prevent, and respond to fraud, abuse, security risks, or technical issues; enforce our terms, policies, and agreements; comply with legal obligations, law enforcement requests, or legal process; and for any other purpose disclosed to you at the time of collection or with your consent.

We may use cookies, pixels, local storage, analytics tools, and similar technologies to remember user preferences, understand website traffic, improve performance, analyze user behavior, provide relevant content, and measure marketing effectiveness. You can usually control cookies through your browser settings. Blocking or deleting cookies may affect some website features.

We may share personal information with service providers and vendors who help us operate our business, including hosting providers, cloud infrastructure providers, payment processors, analytics providers, customer support tools, email and communications platforms, security and fraud prevention providers, and professional advisors. These providers are permitted to use personal information only as needed to provide services to us or as otherwise permitted by law.

We may also share information with business partners when necessary to provide services, support integrations, operate joint offerings, or conduct business activities. If you choose to connect or use third-party services with Eihtfold, we may share information with those third parties at your direction. Third-party services are governed by their own privacy policies and practices.

We may disclose information when necessary to comply with applicable law or legal process, respond to lawful requests by public authorities, protect the rights, property, or safety of Eihtfold, our users, or others, detect or prevent fraud or security incidents, enforce our agreements and policies, or complete a business transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets. We may also share personal information with your consent or at your direction.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may depend on the type of information, the purpose for collection, account status, legal obligations, security needs, fraud prevention, dispute resolution, and contractual obligations. When information is no longer needed, we may delete, de-identify, or aggregate it.

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction or limitation of processing, objection to certain processing, withdrawal of consent where processing is based on consent, opt out of certain sales, sharing, targeted advertising, or profiling, and appeal a decision we make about your privacy request where required by law.

To exercise your rights, contact us at privacy@eihtfold.us. We may need to verify your identity before processing your request.

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. Depending on our legal obligations and how you interact with us, these rights may include the right to know what personal information we collect, use, disclose, sell, or share; access personal information; delete personal information; correct inaccurate personal information; opt out of the sale or sharing of personal information; limit the use and disclosure of sensitive personal information where applicable; and not be discriminated against for exercising privacy rights.

In the past 12 months, we may have collected identifiers, commercial information, internet or network activity, approximate geolocation data, professional information, inferences, and payment-related information. We collect this information from the sources described in this Policy and use it for the purposes described above. We may disclose these categories of information to service providers, business partners, legal authorities, or other parties as described in this Policy.

We do not knowingly sell personal information in the traditional sense. However, some privacy laws define "sale" or "sharing" broadly to include certain advertising, analytics, or tracking activities. If we use technologies that fall within those definitions, you may opt out by contacting us or using available cookie controls. You may also use a legally recognized browser-based opt-out preference signal, such as Global Privacy Control, where required by applicable law.

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Eihtfold is based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or other countries where privacy laws may differ from those in your location. Where required, we use appropriate safeguards for international transfers of personal information.

We may send you marketing emails or other promotional communications where permitted by law. You may opt out of marketing emails by following the unsubscribe instructions in the email or contacting us at privacy@eihtfold.us. Even if you opt out of marketing communications, we may still send non-marketing messages, such as account, transaction, legal, or security notices.

Our website or services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third parties. You should review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by updating the effective date, posting a notice on our website, or using other appropriate methods. Your continued use of our website or services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

If you have questions about this Privacy Policy or our privacy practices, contact us at privacy@eihtfold.us or visit eihtfold.us.